"enhance the quality and accessibility of government services by improving efficiency and accountability to the recipients of public goods and services".
promising the user of government (local, provincial and national) services that eight service delivery principles be implemented
* regularly consult with customers
* set service standards
* increase access to services
* ensure higher levels of courtesy
* provide more and better information about services
* increase openness and transparency about services
* remedy failures and mistakes
* give the best possible value for money.
Do these things seem to be being done in the areas you interact with? - definitely not for me!
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