While Batho Pele is a process for the user of government services, the website gives no way of addressing the system in writing.
The INTERNET contact form specifically states
"due to high volume of mail, we're not always able to provide a personal response"
Submissions to the the form resulted in no response after 3 days, although a specific request was made to establish electronic communication.
To add to the inefficincy the website was offline for several hours on 16/03/08.
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